مدیریت

Marmar Mukhopadhyay

National Institute of Educational Planning and Administration: New Delhi, hard cover, pp. 255

Reviewed by

Dr. Ramesh C. Sharma

Indira Gandhi National Open University, INDIA

With changing patterns of education delivery from face-to-face to online, course content, nature of learner, and organizational structures, the concept of quality has become an inherent component of the educational process for its success. Globally various bodies have been established to develop guidelines for quality products and services; and their maintenance. The globalization of education, migration of students from one community to other, one country to another, provides adequate causes for concerns to the educationists and administrators. Total Quality Management (TQM) in Education is a timely tool, which must be clearly understood, adopted and implemented as soon as possible. The book under review discusses various concepts, issues, processes, models and implementation strategies for TQM in educational settings. The book has consulted heavily the research conducted in the field by various researchers and scholars and thus gives an authentic touch to the quality movement in the schools.

Lets see what this book offers. The volume is organized under 12 chapters. Chapter 1st explains the basic issues of quality as such and various concerns of quality management related to its concept among the people and the techniques of quality management. The issues of absolute vs. relative quality, quality control to total quality management have been very well reviewed. Next chapter is on quality in education from both Indian and Western point of view. The author asserts that the quality of education is judged by the kind of humans it produces, and takes quality as a holistic concept. Chapter 3rd reveals the two hidden dimensions of TQM, 'total quality' and 'quality management'. Here the basic tenets of TQM have been minutely examined by expressing views of Deming, Crosby, Juran, Saylor, Yudof and Busch-Vishnian etc who did a pioneering work in establishing the significance of TQM. An explanation of Gurukala (Perceptor's family) system in the ancient India is a most suited example of quality management in education. The readers will find the discussion on the feasibility of adopting TQM in modern post-colonial Indian educational setting very useful and informative which cites work done by various scholars. This chapter concludes reporting status of TQM in Indian schools.